At Cavito Equestrian, we value your privacy and are committed to protecting your personal data. This policy describes how we collect, use, share, and protect your personal data when you visit our website or shop with us.

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Information we collect

We collect and process personal data that you provide to us:

• Contact information: name, address, email address, and phone number

• Payment information: card details and invoicing information processed via secure payment providers

• Order information: details about products you have purchased and delivery information

• Account information: if you create an account, we store login details and preferences

We may also collect technical information via cookies, such as IP address and browsing history.

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How we use your personal data

We use personal data to:

• Process and deliver your orders

• Handle payments and returns

• Communicate with you regarding your order or support requests

• Send marketing and newsletters, only with your consent

• Improve our website and customer experience through analytics and statistics

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Legal basis for processing

We process your personal data based on:

• Performance of a contract (e.g. to deliver an order)

• Consent (for newsletters and marketing)

• Legal obligations (e.g. accounting laws)

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Sharing of personal data

We only share your personal data with trusted third parties to provide our services:

• Payment providers (e.g. Klarna or PayPal)

• Shipping companies (e.g. PostNord or DHL)

• Technical service providers operating our website

We never sell your personal data to third parties.

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Data retention

At Cavito Equestrian, we process information about you as a customer to provide the best possible service. We store your data only for as long as necessary to fulfill the purposes for which it was originally collected and in accordance with applicable law.

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Customer purchase and service data

Purchase, order, and usage history, unless anonymised, will be deleted 5 years after the transaction date.

Data related to customer service matters is stored until the case is closed or deleted, otherwise 5 years from the purchase transaction, if the case is related to a purchase.

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Cavito community members

As a member of the Cavito community, Cavito Equestrian stores relevant and current data related to your membership/account for as long as you choose to remain a member.
If you no longer wish to be a member, we will delete your data no later than 6 months after receiving your cancellation request, unless the data must be retained to comply with legal obligations.
If you have been inactive (no registered purchases or logins) for 5 years, we will delete your account and remove all personal data that can legally be deleted.

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Your rights

You have the right to:

• Request a copy of the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (with certain legal exceptions)

• Object to direct marketing

To exercise your rights, please contact us at:
info@cavitoequestrian.com

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Data protection

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.

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Cookies

We use cookies on our website to improve your experience. Please read our Cookie Policy for more information.